A client of Innova Solutions is immediately hiring for an Infrastructure Engineer.
Position type: Full-time, Contract (W2)
Duration: 12 Months Contract w/ extension.
Location: Charlotte, NC/ Irving, TX– 3 days hybrid on-site role
As an Infrastructure Engineer, you will:
Day to Day Responsibilities:
Support and maintain contact center routing platforms, including Genesys CTI and cloud-based CCaaS solutions Manage infrastructure across Linux and Windows environments, with a focus on system reliability and performance Provide production support, including incident and change management using tools such as ServiceNow or similar platforms Troubleshoot and resolve complex infrastructure and routing issues across legacy and cloud environments Collaborate with engineering and operations teams to support migration from legacy platf...