Intake

_**Position Overview**_
This role provides high-quality telephonic support to potential new law firm or attorney clients through a structured legal intake process.
The intake specialist will follow a standardized procedure to collect case-related information, document responses accurately, and perform timely follow-ups to support client engagement.
- **Key Responsibilities**:_
- Handle inbound legal inquiries from potential clients via phone and electronic channels.
- Conduct multiple follow-up calls to ensure successful contact with potential clients.
- Engage contacts in a detailed intake conversation to assess legal eligibility, using a predefined questionnaire.
- Send legal documents for electronic signature and follow up to ensure timely completion.
- Collaborate with team members to share best practices and improve client intake experience.
- **Training & Schedule**:_
- **Training Hours**: 8:00 AM to 4:00 PM (GDL time), lasting 1-2 weeks...