Intermediate Business Analyst | Customer Service Execution

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia.

Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that our employees and customers love.

About the Service Execution team

The Service Execution pod owns the backbone of customer service delivery across GoTyme's multi-entity banking group, spanning South Africa and parts of Asia. We are responsible for two things that every other product team depends on: the Pega Customer Service platform itself — its health, modernisation, and evolution — and the multi-product workhorse case types that handle the highest-volume service requests across all product lines.

Within the pod, you'll join the