International Customer Service Representative Iii (Bogotá)

Job Details

Under the supervision of the Customer Service Manager, the operations and service executive is responsible for providing support for tasks that management or the CS BOG team may request regarding operational needs that require specific assistance. Similarly, the executive is responsible for training and guiding team members on new functions or concepts that need reinforcement.

S/he is also responsible for monitoring Stage reports in order to meet regional standards.

Responsibilities

• All the activities are accomplished in an adequate, timely, quickly and cost effectively way.
• The clients’ needs and expectations are considered and performed by other company’s offices.
• All the applicable regulations and guidelines are applied.
• Inspection and / or acquisition of all necessary formalities for import or export (import or export permit, customs formalities for export, etc..).
• The determination of all cu...