International Move Consultant

Position Overview

The International Move Consultant acts as the primary point of coordination providing service delivery to our clients and their assignees while maintaining the highest level of customer service. The consultant is the first point of contact for the moving aspects of an employee’s relocation. They support and organize the movement of household goods and personal items for our client’s assignees, guide the employee through the process, and provide excellent customer service.

Responsibilities

Customer

• Set move expectations and proactively anticipate the customer’s needs. Handle customer inquiries with a sense of urgency and empathy.
• Phone and e‑mail transferee and/or accounts, wherever they might be globally, involves occasionally working outside of standard business hours. Summer is our busy season, and customers sometimes need us outside of regular working hours.
• Manage and monitor customer expectatio...