IT Analyst

Join goeasy as an IT Analyst in our Mississauga Support Centre. You will report to the Manager, End User Operations and work collaboratively with the IT Services team to provide exceptional customer service to clients and the corporate office.

Responsibilities

• Respond to escalated Deskside Support (Level 1/2) problem tickets from Service Desk agents or other channels (emails, MS Teams chats, etc.).
• Diagnose, analyze, and resolve small to medium complexity issues for desktops, laptops, mobile devices, printers, and meeting room technology by referencing documentation or leveraging prior experience.
• Deliver proactive, customer‑focused support by anticipating and resolving problems while optimizing the use of computing resources.
• Provide clear advice and guidance to end users on all technical inquiries.
• Install and support applications and software on desktops, laptops, tablets, and mobile devices both onsite an...