IT Customer Support Manager (Barcelona)

About the Role

A fast-growing international fintech company is looking for a Technical Customer Support Manager to lead and scale its customer support and technical operations function across multiple European markets. This role combines operational leadership with strong hands‑on technical capability, ensuring high-quality incident resolution, reliable payment processing, and seamless merchant integrations across the full customer lifecycle. You will act as a key bridge between customer-facing teams and internal technical functions, driving service quality, operational performance and continuous improvement in a dynamic and regulated environment.

Role Purpose

The Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast‑paced, technology-driven environment. The role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consisten...