IT Infrastructure Administrator

Ghobash Group • dubai, dubai • Posted July 02, 2026

Position Overview

Responsibilities
  • Advising systematic knowhow of procedures operations and work instructions
  • Own and drive customer escalations for reactive support delivery
  • Diagnose and troubleshoot technical issues including account setup and network configuration.
  • Diagnose and resolve basic hardware and software problems.
  • Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
  • Escalate unresolved issues to higher level support teams
  • Good knowledge of ITSM tools.
  • Checking systems and equipment for substandard performance or malfunctioning
  • Fixing systems and equipment problems
  • Setting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policy.
  • Good knowledge of backup software like Synology.
  • Good knowledge about Office 365.
  • Good knowledge of Firewalls (i.e SonicWall)
  • Good knowle...