IT Operations Analyst

Sun Life • Taguig, Metro Manila • Posted July 04, 2026

Position Overview

Job Description

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Job description (heading) / Description du poste (titre)

This role combines Network Operations Center (NOC) monitoring, data analytics, and Site Reliability Engineering (SRE) to ensure the availability, performance, and reliability of enterprise systems.

The position focuses on real-time monitoring, alert/event management, observability (including OpenTelemetry), and data-driven reporting, while continuously improving system reliability, alert quality, and operational efficiency.

The role bridges:

  • Operations (incident monitoring and response)
  • Analytics (dashboarding and reporting)
  • Engineering (SRE, observability, and automation)

    • Preferred skills (heading) / Compétences particulières (titre)

    Monitoring & Observability

  • Experience with ScienceLogic, Splunk, ServiceNow ITOM, or similar tools
  • Strong understanding of o...