IT Operations Assistant Manager (Day 2 Support)

Title: IT Operations Assistant Manager (Day 2 Support)

Job ID: Location:

ST Electronics Hub, SG

Description:

IT Operations Assistant Manager (Day 2 Support)

We are seeking an experienced IT Operations Assistant Manager (Day 2 Support) to lead the execution of day-to-day IT operations, focusing on incident resolution, ticket management, and system stability across applications and infrastructure. This role is primarily responsible for driving resolution of operational issues with technical teams, ensuring timely closure of tickets and maintaining system uptime. The role works closely with the Service Delivery Manager (SDM), who governs ITIL processes, while the IT Operations Manager ensures effective execution.

Job Description:

Drive end-to-end resolution of incidents, service requests, and operational issues

Manage and prioritize ticket queues to ensure timely closure within SLAs

Coordinat...