IT Operations Transformation role

Michael Page • Pune, Maharashtra • Posted July 16, 2026

Position Overview

  • Be part of a global brand transforming its entire tech backbone.
  • Work with leaders who genuinely empower innovation and ownership

    • About Our Client

    Our client is a well-established global organization operating across more than 50 countries, with a diverse footprint that spans express delivery, freight, logistics, and tech-enabled supply-chain services. The company has demonstrated strong resilience and momentum, delivering double‑digit annual revenue growth.

    Job Description

  • Lead global ITSM transformation (ITIL v4 | ServiceNow MSP)
  • Build L1 & operating models internally
  • Drive Release Management modernization (CI/CD, automation, governance)
  • Implement Global CMDB & Asset Management
  • Govern vendor delivery (Capgemini Phase 2)
  • Establish governance, KPIs, reporting
  • Ensure operational readiness, adoption & BAU handover
  • Business case, ROI, budgeting alignmentClose Phase 2 o...