IT Service Delivery Manager

Job Description

About the role

Shera Building Solution (Philippines) Corp. is seeking an experienced IT Service Delivery Manager to join our team in Pampanga, Central Luzon. In this full-time role, you will be responsible for overseeing the efficient and effective delivery of IT services to our organization, ensuring our technology infrastructure and systems meet the needs of the business.

What you'll be doing

• Manage the day-to-day operations of the IT support team, including incident response, problem management, and service request fulfilment
• Develop and implement IT service delivery strategies and policies to drive continuous improvement and enhance the user experience
• Collaborate with cross-functional teams to understand business requirements and align IT services accordingly
• Monitor and report on IT service performance, identifying areas for optimisation and implementing corrective actions ...