IT Service Desk Analyst (1st/2nd Line) - Customer Support

Ascent People Ltd is seeking an IT Support Analyst to join a busy service desk within a large financial organisation. The role covers 1st and 2nd line support, handling internal customer IT workstreams and owning incident updates.

You will bring solid ITIL Servicedesk experience, strong communication, and the ability to multi-task under pressure while delivering clear, professional support across all user levels.