IT Service Desk Engineer
Castle School Education Trust • Bristol, England • Posted July 16, 2026
Position Overview
DescriptionSupporting documentsEmployerLocationTroubleshooting IT issues both in person and remotely with an aim for first-time fixes
Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
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Job title: IT Service Desk Engineer
Contract type: Permanent
Hours: 37 per week
Salary: CSET 9 £28,598
Location: The Castle School, Thornbury
About the role
As an IT Service Desk Engineer, you will be a key, visible component of our service focused IT team. You’ll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.
Your day-to-day responsibilities will include: