IT Service Performance & Commercial Analyst

• Improve IT service performance through KPI and SLA analysis

About Our Client

This opportunity is with a large organisation in the transport and distribution sector. The company is committed to leveraging technology to drive operational excellence and deliver value to its stakeholders.

Job Description

Key ResponsibilitiesCommercial & Financial Analysis

• Support IT cost modelling (run vs change, unit cost views)
• Contribute to business cases including TCO and cost-benefit analysis
• Review vendor pricing and identify cost optimisation opportunities
• Assist with budgeting and forecasting activities

Service Performance & Vendor Management

• Work with internal teams and vendors to improve service delivery
• Support KPI/SLA definition, tracking, and reporting
• Identify service risks, gaps, and improvement opportunities
• Contribute to...