IT ServiceDesk Specialist (Barcelona)

About the Role

Join our IT ServiceDesk team in vibrant Barcelona! We're looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you'll tackle challenges, enhance your technical skills, and help keep our operations running smoothly.

Responsibilities

• Provide timely & effective support for all IT systems.
• Resolve Layer 1 and 2 level incidents and service requests.
• Develop and maintain documentation and procedures.
• Administrate and operate different IT tools and systems.

Qualifications

• A degree in Computer Science or relevant experience.
• 3+ years of relevant full‑time experience in IT ServiceDesk.
• Experience supporting Windows and MacOSX environments.
• Experience supporting SaaS tools: Google Workspace, Google Workspace and Slack services.
• Experience with Atlassian's JIRA Serv...