IT Services Lead

IT Services Lead Location: Swansea/Cardiff Contract: Permanent, Full-time Hours: 35 hours (flexibility required, including occasional out-of-hours) Start Date: ASAP Were looking for a people-focused, collaborative, and confident IT Services Lead to help shape the future of IT service delivery across Redkite. This is an exciting opportunity for someone currently in a Team Lead or Management role who is ready to progress their career, develop their leadership skills, and make a lasting impact. Youll have a passion for IT innovation, an understanding of AI technologies and their safe adoption, and a desire to drive improvement across IT services. As a key member of the IT Services team, youll lead team coordination, user support, and service delivery, helping to create a proactive, modern, and user-focused IT experience across the firm. With a focus on people, processes, and continuous service improvement rather than infrastructure management, youll play a central role in enhancing how I...