IT Solutions Architect

ResultsCX • Pasig, Metro Manila • Posted July 02, 2026

Position Overview

IT Solutions Architect

Full Location: Pasig - PH

Our IT Solutions Architect is responsible for supporting the organizations computer systems by troubleshooting and resolving errors. When not resolving issues the IT Solutions Architect will assist the IT team by contributing to product development and improving process.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Provide production support with initial troubleshooting and issue resolution and escalating when required
  • Test transcript creation and execution
  • Defect management, tracking, and reporting
  • Gather and document technical requirements
  • Perform database and metrics collection via automation
  • Develop, administer, and configure web-based software and systems
  • Manage system integration across web services
  • Maintain current knowledge of prevalent systems across customer vertica...