IT Support Analyst

IT Support Analyst

We have a fantastic opportunity for an experienced IT Support Analyst to join our Digital - ICT Operations team in our Melbourne office.

Primary Duties and Responsibilities

• Provide professional and responsive IT support to all users. 
• Aligning with ITIL best practices including incident management, service request management, problem management. 
• Providing IT support for internal and external seminars, training, and hybrid meetings. 
• Triaging and prioritising tickets in line with agreed service level agreements (SLAs) ensuring timely resolution and quality customer service. 
• Escalation of issues and requests to third-party vendors as required. 
• Develop and maintain knowledge base articles and user guides. 
• Laptop and device lifecycle management including repairs and escalations with vendors. 
• User lifecycle management. 
• Provide support for Micro...