IT Support Analyst

Travis Perkins • Northampton, England • Posted June 23, 2026

Position Overview

We're currently recruiting for an IT Support Analyst to join our IT team , you will be responsible for providing initial first line support for all users of company applications, devices, and services.

What you'll do…

As a Travis Perkins IT Support Analyst, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with:

  • Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements

  • Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported

  • When appropriate, attempt to resolve issues whilst the user remains on the telephone

  • If necessary, escalating the fault and working with the correc...