IT Support and Analytics Analyst

Company:

Marsh

Description:

The IT Support & Analytics Analyst will provide frontline technical support to internal stakeholders while also contributing to data analysis and continuous improvement initiatives. This role combines hands‑on IT support with analytical responsibilities, ensuring efficient service delivery, issue resolution, and proactive identification of trends and risks.

This is an on‑site position requiring advanced/fluent English to support global stakeholders.

Key Responsibilities:

IT Support

• Provide technical support to colleagues via in‑person, phone, and virtual channels
• Install, configure, maintain, and troubleshoot hardware, software, and mobile devices
• Manage and resolve incidents and service requests, ensuring proper escalation when required
• Log, track, and document all support activities in IT service management tools (e.g., ServiceNow)