IT Support Engineer: Infrastructure & Helpdesk
SIMPLEXITY TECH (MALAYSIA) SDN. BHD. • kuala lumpur, kuala lumpur • Posted June 30, 2026
Position Overview
Responsibilities
- Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment.
- Troubleshoot hardware, software, operating system, and Microsoft 365-related issues.
- Support incident, service request, and inquiry management through ticketing systems such as ServiceNow.
- Escalate unresolved issues to second-level support teams with complete and accurate documentation.
- Ensure timely resolution of IT-related issues to mini...