IT Support Engineer

Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k

Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.

The role includes:

• The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location
• Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
• Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
• Lead major incident resolutions (P1/ P2) inc...