IT Support Engineer

If you are looking to excel and make a difference, take a closer look at us…

• IT Asset & Lifecycle Management
• End-to-End Asset Tracking: Manage inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices, and branch-specific hardware. Accountable for all IT assets.
• Procurement & Disposal: Assist in hardware procurement selection and manage secure disposal in compliance with data sanitization standards.
• User & Service Management: Onboarding/Offboarding – IT provisioning for new hires and asset recovery for resignees.
• Shared Services: Oversee printer user management and physical access system, including access rights and usage tracking.
• ITSM & Incident Governance
• Service Desk Excellence: Act as an escalation point for service requests, incidents, and change requests within the ITSM tool.
• Process Management: Assist in managing incidents to ensu...