IT Support Engineer (Tier-2)

Company is seeking a dedicated Tier-2 IT Support Engineer to support the Singapore office and APAC users. The role focuses on providing timely, professional IT support in line with company policies and SLAs, including hardware support, onboarding/offboarding, ITSM ticket handling, and workplace IT maintenance.

• IT Support & Hardware Maintenance
• Troubleshoot and repair hardware issues (laptops, docks, monitors, peripherals, cables)
• Maintain and support end-user workstations
• Manage setup and maintenance of docking stations, screens, and accessories
• ITSM & Ticket Management
• Ensure SLA compliance and timely resolution of tickets
• Maintain daily service reporting (ticket volume, SLA performance, user feedback)
• Onboarding & Offboarding
• Prepare and configure laptops for new hires
• Perform user account setup and access provisioning
• Manage emplo...