IT Support Manager – Enterprise Infrastructure

We are looking for an experienced IT Support Manager to lead enterprise IT support operations across the corporate office and restaurant network. The role will be responsible for managing IT vendors, IT assets, restaurant technology infrastructure, and ensuring high availability of critical business applications and infrastructure. The ideal candidate should have strong experience in retail/QSR IT environments, vendor management, asset lifecycle management, and enterprise infrastructure, while being capable of supporting business expansion projects and restaurant roll-outs across the West & South region. Requirements Key Responsibilities Vendor & Service Management Manage day-to-day relationships with IT infrastructure, networking, POS, security, and AV vendors. Drive SLA adherence and service quality across all support partners. Coordinate OEMs, system integrators, and third-party service providers for timely issue resolution. Conduct periodic service reviews and performance evaluatio...