IT Support Specialist

eTeam • Vancouver, British Columbia • Posted June 21, 2026

Position Overview


Job Title: IT Support Specialist
Location: Vancouver (Onsite)

Type: Contract

Duration: + Months



Job Description

As an IT Support Specialist, you will provide Tier / Tier support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.


What You’ll Do
  • Provide end-user support for IT incidents and service requests (Tier / Tier ).
  • Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business...