IT Support Technician — Fast, Global Incident Resolution

Gensler seeks an IT Support Technician in Bogotá to provide first-line support in response to user incidents via service desk requests. You'll assist other team members and contribute to excellent customer service through effective communication and problem-solving skills.

The ideal candidate will have 3-5 years of IT support in dynamic environments, advanced knowledge of Microsoft O365 services and Power BI, and will ensure minimal downtime for end users.