IT Support Technician

Hybrid | León, Guanajuato, México

We are seeking a proactive and dependable IT Support Technician to join our growing team in León, México. This is a hybrid opportunity for an experienced IT professional who enjoys solving problems, helping people, and ensuring technology runs smoothly across a fast‑paced, global business environment.

What You’ll Be Doing

• Providing technical support to internal team members and external workforce professionals
• Troubleshooting hardware, software, connectivity, and user access issues
• Assisting with user onboarding, setup, and technical configurations
• Supporting business systems, applications, and productivity tools
• Managing and responding to support requests in a timely manner
• Diagnosing issues, identifying root causes, and implementing effective solutions
• Communicating updates and resolutions clearly to users
• Escalating complex issues when...