iTero Customer Success Specialist (Vietnamese speaking)

About the Opportunity

The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to internal customers (Sales and Marketing teams) and external customers (iTero Scanner users, including doctors and their staff). This dual role involves managing technical issues for the iTero family of products, software, and services while simultaneously handling customer service responsibilities.

Department

Customer Support

Location

APAC-Malaysia

Key Responsibilities

Technical Support Responsibilities

• Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web-based applications, hardware, and network configurations.
• Evaluate the nature of technical problems, determine appropriate solutions, and provide assistance to resolve issues.
• Review spare part reque...