ITIL Service Governance Lead (Hybrid)

A global FinTech leader seeks a Lead Service Manager in Manila to govern and enhance ITIL practices across Group IT. The role involves defining process standards, managing change governance, and ensuring service compliance. A strong analytical mindset and experience with ITSM platforms such as ServiceNow and Jira Service Management are essential. The position offers a hybrid work setup and focuses on continuous improvement in service delivery and operational maturity.
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