ITSM / CMDB Engineer

Nagarro • London, England • Posted July 09, 2026

Position Overview

Job Description

Job Summary

We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud.



Key Responsibilities

  • Implement ITSM processes on Jira Service Management including: Incident, Request, Problem, Change, Knowledge, SLA, Major Incident, etc.
  • Lead or contribute to end-to-end JSM implementations (from requirement gathering to go-live).
  • Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight).
  • Define:
  • Object schemas, object types, attributes, relationships
  • Data models for services, applications, infrastructure, and business services
  • Integrate JSM with:
  • Monitoring ...