ITSM - Event Process Management Sr Associate

JPMorgan Chase & Co. • Buenos Aires, Buenos Aires • Posted July 14, 2026

Position Overview

Propel process success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III - Event Process Management team member in Infrastructure Platforms, you will ensure to Control, Document, Govern, Maintain and Improve the Firmwide Policies / Process / Procedures and Job Aids in relation to Incident Management, Event Management. Encourage a culture of continuous improvement.

Job responsibilities

  • Own the firmwide Incident Management and Event Management process lifecycle, ensuring processes are controlled, documented, governed, maintained, and continuously improved across technology teams.
  • Define, publish, and maintain policies, standards, procedures, and job aids for Incident/Event Management, including roles/responsibilities (RACI), workflow steps, and required artifacts/evidence.
  • Establish and run process governance routines (review cadence, version control, ...