ITSM Manager - Onsite

The Dignify Solutions, LLC • New York City, New York, United States • Posted May 16, 2026

Position Overview


  • Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.

  • Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.

  • Strong understanding of ITIL principles and service management best practices.

  • Experience leading teams and/or vendors delivering ITSM and ServiceNow services.

  • Strong stakeholder management, communication, and leadership skills.

  • ITIL v4 certification.

  • ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).

  • Experience deploying or scaling ServiceNow in a global or multinational organization.

  • Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.