ITSM - Process Architect

ARYAN SOLUTIONS PTE. LTD. • singapore, singapore • Posted July 09, 2026

Position Overview

Location: CBD

Nature of Work: Hybrid

Process Architect Role purpose

Designs the ITSM process workflows that support delivery of stable EUX operations — Incident, Problem, Change and Release Management aligned to Customer's operational governance standards.

Key responsibilities
  • Author detailed process workflows for Incident, Problem, Change and Release across the in-scope EUX services.
  • Document runbooks, escalation matrices and operational handover artefacts.
  • Partner with Customer ITSM owners to align workflows to existing tooling and governance.
  • Validate workflows during pilot and refine based on operational telemetry.
Required experience and qualifications
  • 5+ years designing ITSM processes for enterprise organisations.
  • ServiceNow process design experience preferred.
  • Demonstrable delivery of process design on at least one regulated-industry transformation.