ITSM Process Lead at Ontario Power Generation
Ontario Power Generation Inc. • oshawa, durham region • Posted July 16, 2026
Position Overview
Join Ontario Power Generation as an ITSM Operations & Process Lead. This role focuses on ITIL 4 practices, Incident and Problem Management, and ServiceNow optimization.
This position, based in Oshawa, ON, requires a strategic leader with over four years of ITSM experience in Incident and Problem Management. You will be pivotal in improving processes, directing incident responses, and ensuring effective governance within IT operations. Your expertise in ServiceNow configuration and analytics will drive measurable enhancements within the team and across stakeholders.
Key Responsibilities:
• Lead Incident, Major Incident, and Problem Management initiatives
• Optimize ServiceNow workflows for enhanced service delivery
• Administer continuous improvement through effective governance
• Direct P1/P2 restoration efforts in a 24/7 rotation
• Build strong Problem Management capabilities and practices
Requirements:
• 4-Year degree in relevant field
• 4+ years ITSM ex...
This position, based in Oshawa, ON, requires a strategic leader with over four years of ITSM experience in Incident and Problem Management. You will be pivotal in improving processes, directing incident responses, and ensuring effective governance within IT operations. Your expertise in ServiceNow configuration and analytics will drive measurable enhancements within the team and across stakeholders.
Key Responsibilities:
• Lead Incident, Major Incident, and Problem Management initiatives
• Optimize ServiceNow workflows for enhanced service delivery
• Administer continuous improvement through effective governance
• Direct P1/P2 restoration efforts in a 24/7 rotation
• Build strong Problem Management capabilities and practices
Requirements:
• 4-Year degree in relevant field
• 4+ years ITSM ex...