Junior Customer Insight Analyst

Role Summary:

We are looking for a curious and commercially minded Junior Customer Insight Analyst to join our Marketing team. This is a brilliant opportunity for someone at the start of their insight or analytics career who enjoys working with data, questions and turning numbers into clear, useful recommendations.

You will support analysis across customer acquisition, retention, upsell and lifetime value. You will help the team understand campaign performance, spot opportunities for growth and contribute to test-and-learn activity across print, digital, in-box and CRM campaigns.

You will learn how customer quality, payback, profitability, NPS, brand awareness and customer satisfaction measures help shape marketing decisions. You will work closely with our brilliant marketing specialists, building confidence in Excel, SQL, reporting, storytelling and commercial thinking.

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