Junior Customer Service Representative (Remote)

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, elevate complex issues to the appropriate departments, and follow up on open cases to ensure resolution.
• Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
• Handle complaints with empathy and professionalism.
• Meet quality and productivity standards.
• Participate in ongoing training and coaching sessions.
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies.
• Contribute feedback for service improvements and represent the co...