Position Overview
Job Descriptions:
Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinationsCoordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and FinancePenetrate organizational structure and develop relationship beyond main points of contactEnsure each Crane Worldwide office servicing the account understands the SOPs and executes accordinglyMonitor account for timely payments and assist with collections on past due invoicesImmediately communicate any issues or exceptions to OperationsEnter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global networkAssign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the re...