Key Account Manager (Colombia)

Key Account Manager Role – lemlist

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Mission

As a Customer Success Manager, you will own a portfolio of 100 high‑value clients and contribute to $1M in Annual Recurring Revenue (ARR). Your goal is to drive customer success, maximize product adoption, and ensure long‑term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

Responsibilities

• Customer Onboarding & Adoption – Led new clients through a structured and seamless onboarding experience. Provide tailored training and best practices to help customers maximize the value of lemlist. Proactively ensure customers integrate lemlist into their workflows for long‑term success.
• Account Management & Growth – Build and nurture strong relationships with key accounts to foster engagement and loyalty. Monitor customer health ...