Key Accounts Manager

Responsibilities

• Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable)
• Through timely communication and excellent customer service.
• Deliver custom solutions to clients in order to simplify their logistics needs.
• Serve as the first point of contact between Key Account's client and internal operations and sales teams.
• Ensure escalated issues are managed through resolution.
• Identify and qualify business opportunities with small and mid-size companies or assigned trade lane.
• Support sales and customer service to prepare and present proposals, quotes and recommend services based
• Collect operational SOPs from sales and ensure to follow the SOPs by conducting internal audit for assigned accounts, as needed.
• Support RFQ and RFI processes.

We are looking for

• Minimum 3-4 years work experience in similar role fromt...