L1 Support Engineer - SPVL

We are looking for L1 Support Engineer X2 to support applications within public sector:

• Opportunity to join within a collaborative and innovative team environment
• Competitive salary + employment benefits (up to 24 days leaves + medical insurance)
• Work location: Pasir Panjang (5 days hybrid work arrangement)

• Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution, ensuring SLAs are met
• Triage incoming issues, categorised by priority and platform, and escalates complex technical matters to the L2/AMS team as appropriate
• Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
• Communicate clearly with end users on issue status, resolution timelines, and workarounds
• Maintain ...