The role
As a Lead Product Analyst, you'll shape and optimise the digital tools underpinning registry operations - translating business needs into impactful solutions. You'll partner with stakeholders to deliver user-focused outcomes while mentoring junior team members and driving continuous improvement.
You will be accountable for:
Leading analysis, design and delivery of business applications and digital tools supporting registry operationsProviding expert advice on process improvement, digital platforms and workflow automation (including Genesys CX where relevant)Eliciting and translating business and functional requirements into practical, scalable solutionsDriving process optimisation, automation and system integrations using digital and low-code toolsDeveloping and maintaining clear documentation (process maps, specifications and user guides)Mentoring junior team membe...