Learning Solutions Specialist, SMU Academy

Singapore Management University • singapore, singapore • Posted July 14, 2026

Position Overview

            To guide and work together with a small team on various sales and marketing functions to drive business growth. 
Handle day-to-day enquiries received through the SMU Academy's hotline and email, ensuring timely and professional responses. 
Demonstrate a hunter mentality for sales and closing, acquiring and expanding the customer base (both individuals and corporates) through approaches such as cold calling, networking, social media, and emails. 
Maintain strong client relationships by providing support, information, and advice on our courses. 
Handle both in-bound and out-bound customer enquiries professionally and promptly. Resolve customer feedback and issues, escalating them to senior management if necessary. 
Manage and minimize class cancellations, ensuring a minimum sign-up of 10 participants for each module. 
Identify marketing channels for programs, strategic partnerships, and events. 
Assist with the development o...
        