Legal Intake Coordinator

VirtueStaff is seeking a compassionate, highly organized, and fluent Legal Intake Coordinator to serve as the face of our client. In this role, you will manage our inbound lead channels, answering phone calls, emails, texts, and web inquiries from prospective clients who are often navigating complex, high-stakes immigration matters. Your primary mission is to conduct initial screenings, qualify leads against firm criteria, build instant rapport, and seamlessly manage our attorneys' calendars by scheduling consultations.

Responsibilities

• Serve as the front-line contact by promptly answering inbound phone calls, emails, texts, and website inquiries from prospective clients
• Conduct initial screening interviews to gather basic immigration data, qualify leads based on strict firm criteria, and determine consultation eligibility
• Schedule legal consultations, coordinate complex attorney calendars, confirm appointments, and send automated reminders<...