Level 2 Service Desk Technician - Advanced IT Support

Empresa confidencial is looking for a Level 2 Service Desk Technician to support their digital workforce across North America. This role involves resolving complex technical issues, managing service requests, and ensuring a high-quality IT experience for employees across various environments.

The successful candidate will provide both remote and on-site support, manage incidents using ServiceNow, and collaborate with multiple IT teams. Strong experience with Windows 11, network connectivity, and Active Directory is essential.