LM871: Manager Customer Care

Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). CE for Digital Platforms (FB, Twitter)

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Interpersonal Skills, Written & Verbal Communication Skills,

Planning & Organizing Skills,

Presentation Skills, Leadership Skills -

Two years University/College or equivalent. Language: Proficiency in English TOEIC 600 points