Maintenance Project Manager

As a Customer Service Manager, you will be responsible for managing post-implementation support and maintenance activities for IT systems and applications. You will work closely with support teams, cross-functional teams, external vendors, and customers to ensure the smooth operation, maintenance, and continuous improvement of systems after go-live. The role requires strong coordination, stakeholder management, and problem‑solving skills to deliver quality service and customer satisfaction.

What You Will Be Doing

• Coordinate and manage Change Requests (CRs), including scope confirmation, effort estimation, prioritization, and implementation planning.
• Track maintenance activities, project timelines, and deliverables to ensure timely completion of support and enhancement initiatives.
• Maintain and update project and support documentation, including CR plans, Customer Issued (CI) / System Defect hotfix arrangement, incident reports, status r...