Major Incident Administrator

Working under the TELUS Chief Technology Office (CTO) business unit, the TELUS Command Centre-Network (TCC) team is responsible for managing and communicating major incidents in all parts of the TELUS wireline and wireless networks. This critical role provides the management presence and leadership during any network incident affecting TELUS services and customers.

Responsible for

• Manage the status and restoration of all planned and unplanned equipment outages on the National TELUS Network by ensuring customer, employee, contractor and third party Incumbent/Interconnect carrier activities cause minimal detrimental impact to the delivery of TELUS network services.
• Provide effective, accurate and timely communication, both verbally and written, to internal stakeholders during network outages, degradations and threats.
• Provide high level summary event notifications at an Executive level during major or highly visible network incidents.