Manager, Customer Engagement (CRM)
Hilton • Watford, United Kingdom • Posted July 18, 2026
Position Overview
**Job Identification:** 208752
**Job Category:** Enterprise Marketing and Loyalty
**Job Schedule:** Full time
The Manager, Customer Engagement (EMEA) is accountable for designing and delivering member engagement strategies that deepen relationships with Hilton Honors members across the region. The role builds and deploys CRM journeys, regional offers, and marketing activations that improve activation, repeat stays, retention, and satisfaction. In addition, the role supports the successful activation of new partnerships from a member-experience perspective—including onboarding journeys for partner members, ensuring a seamless and compelling end-to-end Honors experience.
**Core initiatives in scope**
+ Partner-member onboarding journeys – coordinated welcome and education journeys for members joining via partners, designed to drive first stay and ongoing engagement.
+ Monthly Unlocked – regional planning, execution, and optimization with clear perfo...
**Job Category:** Enterprise Marketing and Loyalty
**Job Schedule:** Full time
The Manager, Customer Engagement (EMEA) is accountable for designing and delivering member engagement strategies that deepen relationships with Hilton Honors members across the region. The role builds and deploys CRM journeys, regional offers, and marketing activations that improve activation, repeat stays, retention, and satisfaction. In addition, the role supports the successful activation of new partnerships from a member-experience perspective—including onboarding journeys for partner members, ensuring a seamless and compelling end-to-end Honors experience.
**Core initiatives in scope**
+ Partner-member onboarding journeys – coordinated welcome and education journeys for members joining via partners, designed to drive first stay and ongoing engagement.
+ Monthly Unlocked – regional planning, execution, and optimization with clear perfo...